Refund policy
Effective date: November 6, 2026.
Our return policy
Once shipped, daily supplement packets and cartons, including Design Your Own orders, are final sale. We do not accept non-damaged returns or exchanges because you change your mind, order the wrong pack, or no longer want a shipped order. This includes unopened cartons. The exceptions for damaged, defective, tampered, or incorrect orders below always apply, as do your rights under applicable law.
Before an order enters fulfillment, contact us to request cancellation. We will cancel and refund orders that have not entered fulfillment. After fulfillment begins, cancellation of that shipment may no longer be possible.
Damaged, defective, tampered, or incorrect orders
Contact info@brightsidesupplements.com within 30 days of delivery if an order arrives damaged, defective, with a broken safety seal, showing signs of tampering, or containing the wrong items. Include your order number and a description of the issue; photos are helpful if available, but are not required to request help. Do not use affected supplements.
We will promptly arrange your choice of a free replacement or a full refund for the affected order when you report a qualifying issue. We do not make you wait for a carrier claim or returned goods before arranging that remedy. There are no return, restocking, or replacement-shipping fees for these issues. If a return is needed, we provide a prepaid label and instructions. Do not mail unsafe products without our instructions. This 30-day reporting window does not limit any rights you have under applicable law.
Refund timing and payment method
For a qualifying damaged, defective, tampered, or incorrect order, we initiate your full refund promptly when we arrange the remedy. For an order canceled before fulfillment, we initiate the refund when cancellation is confirmed. Refunds include applicable tax on the refunded items and go to the original payment method; we do not require store credit. Your bank or payment provider typically takes another 5–10 business days to post the credit. If you do not see it after 10 business days, contact us. We will help trace the refund. We do not charge a refund processing or restocking fee.
Monthly subscription cancellations
Monthly subscriptions renew and bill automatically each month until canceled. To stop the next charge, cancel before the scheduled monthly billing date and time shown for your subscription. You can cancel online at https://www.brightsidesupplements.com/apps/subscriptions or email info@brightsidesupplements.com with the email address or order number on your account. There is no cancellation fee. If you cannot access the portal, email us so we can cancel for you.
A cancellation submitted before the scheduled billing timestamp stops that renewal and all later charges, even if we process an emailed request afterward. We will confirm your cancellation. If a renewal has already billed and entered fulfillment, that shipment is governed by this Refund & Return Policy, and cancellation stops all subsequent monthly renewals. If the renewal has billed but has not entered fulfillment, contact us immediately so we can cancel and refund that shipment. Canceling future renewals does not automatically recall an order already in fulfillment.
Contact and mailing details
Email: info@brightsidesupplements.com.
Business: Brightside Health LLC, doing business as Brightside.
Business mailing address: 218 W 6th St, Blue Earth, MN 56013.
Contact info@brightsidesupplements.com for a prepaid label and routing instructions before mailing any damaged, defective, tampered, or incorrect item.