Shipping policy

Effective date: November 6, 2026.

Where we ship and what it costs

We ship to the 50 United States and Washington, DC. We do not currently offer international shipping or shipping to US territories or military postal addresses.

Free standard shipping on every order to the 50 United States and Washington, DC. This includes all packs, one-time purchases, and monthly subscriptions. There is no minimum purchase for free standard shipping.

Processing and packing

Orders are packed and shipped from the United States through our U.S. fulfillment partner. After payment is received, orders typically process and ship within 2–5 business days. Business days are Monday through Friday, excluding US holidays. Processing time is separate from carrier transit time.

Transit and tracking

Standard carrier transit typically takes 3–7 business days after shipment. The combined processing and transit estimate is generally 5–12 business days after payment. These are estimates, not guaranteed arrival dates. Holidays, weather, carrier delays, and destination can affect timing. Alaska and Hawaii may take longer; contact us for help with your delivery estimate. We do not promise overnight or two-day delivery.

We email tracking information when your order ships. Tracking may take time to show the carrier's first scan. Contact info@brightsidesupplements.com if tracking is missing or your order has not arrived within the estimated delivery period.

Address changes and undeliverable orders

Check your delivery address before placing an order. If it needs correction, email info@brightsidesupplements.com immediately with your order number and the corrected address. We can update it only before the shipment is committed to fulfillment. We cannot guarantee that a carrier can reroute an order after shipment.

If a shipment is returned as undeliverable, contact us so we can confirm the address and arrange a replacement shipment or refund as appropriate. We will explain the available resolution before taking action. We do not add an undisclosed reshipping fee. If we made an address or shipping error, we correct it at no charge. Your rights under applicable law are not limited.

Lost, damaged, or incorrect shipments

If an order appears lost, arrives damaged, has a broken safety seal, or contains the wrong items, contact info@brightsidesupplements.com with your order number. Do not use affected supplements. We will investigate and help resolve a lost shipment, and arrange a free replacement or full refund for qualifying damaged, defective, tampered, or incorrect orders under our Refund & Return Policy. You do not need to pursue the carrier yourself before asking us for help.

Contact

Email: info@brightsidesupplements.com.

Business: Brightside Health LLC, doing business as Brightside.

Mailing address: 218 W 6th St, Blue Earth, MN 56013.